Legal information

Steel Progress runs an online shop for customers in Poland. Contracts are concluded in Polish, and our terms and policies exist only in Polish. This page is a short guide in English and does not replace them. The Polish text is the binding version.

Seller

Michał Szydłak Net
ul. Okólna 22/20, 30-669 Kraków
Tax ID (NIP) 679-305-90-71 · REGON 525708617
E-mail: info@steelprogress.com

Binding documents (in Polish)

• Regulamin sklepu – terms and conditions of sale
• Zwroty i odstąpienie od umowy – withdrawal from the contract and returns, with the withdrawal form
• Reklamacje i gwarancja – complaints about goods that do not conform to the contract
• Dostawa i płatności – delivery and payment
• Polityka prywatności – privacy policy
• Polityka cookies – cookie policy

Key points in plain English

This summary is for guidance only. If it differs from the Polish documents, the Polish documents apply.

• We deliver only to addresses in Poland. Prices are in PLN and include 23% VAT; you pay when you order, through Przelewy24.
• If you buy as a consumer (or as a sole trader buying outside your professional field), you can withdraw from the contract within 14 days of receiving the goods, without giving a reason.
• We are responsible for any lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery.
• A kit is assembled and welded by you, and you are responsible for assembling it correctly. We are responsible for any lack of conformity of the parts themselves – a missing part, a wrong dimension, a material defect – but not for defects caused by assembly that departs from our instructions, by modifying the parts or by using the kit for something it is not intended for. If an error in our instructions led to incorrect assembly, we are responsible for it. Check the parts against the parts list and dry-fit them before welding: a tacked or welded kit loses value, which matters if you withdraw from the contract.
• The seller is the controller of your personal data – summary below, full text in the privacy policy.

Personal data – summary

The binding information is the Polish privacy policy. In short:

• Controller: the seller named above. For anything about your data, write to info@steelprogress.com.
• What we process and why: order data (name, address, e-mail, phone, order contents) to conclude and perform the contract (Art. 6(1)(b) GDPR); data needed for withdrawals, complaints and accounting (Art. 6(1)(c) – legal obligations); messages from the contact form or e-mail, to reply (Art. 6(1)(f) – our legitimate interest in correspondence); a hashed IP address in form rate limits and server logs, to keep the website secure (Art. 6(1)(f)).
• Recipients: PayPro SA (Przelewy24) for payments, carriers (DPD, InPost, Raben) for delivery, our hosting provider seohost.pl (servers in Poland), our accounting office, and public authorities where the law requires it. We do not transfer data outside the European Economic Area.
• How long: order data until contract claims become time-barred (as a rule up to 6 years); accounting records for 5 years from the end of the tax year; correspondence for as long as needed to deal with the matter and any related claims; a form returned for correction – up to 10 minutes; the hashed IP address in form limits – up to 1 hour.
• Your rights: access, rectification, erasure, restriction, portability (data processed under a contract) and objection to processing based on our legitimate interest (Art. 15–18, 20 and 21 GDPR). Write to info@steelprogress.com; we reply within one month. You can also lodge a complaint with the President of the Personal Data Protection Office in Poland (uodo.gov.pl).
• No profiling and no automated decisions; no analytics or advertising tools. Cookies: only those the shop needs (cart, order, login, language version) – see the cookie policy.